Contact

Before contacting us…

 

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About the sanitary measures

All the information is available on the Sanitary measures page. As they are likely to evolve according to government decisions, we suggest that you consult it shortly before your visit.

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Ticketing

During peak periods, booking your entrance tickets online should be encouraged, if not compulsory. Otherwise, you risk being denied access to the park if it is already full.

It is no longer necessary to book a visit date. If it’s again possible to pick up your tickets on site, we advise you to continue to purchase in advance on our online ticket office which allows you to save time and money!

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Ticket modification (exchange, refund)

In order to request a ticket exchange or to request a refund, please complete this form.

Vouchers purchased in 2021 must be activated to convert to 2022 undated tickets. Please use this link.

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Other informations

Do you have a question about your day at Fraispertuis City? Remember to consult our Frequently Asked Questions, your answer may already be there!

Haven’t found an answer?

Use the form below and we will get back to you as soon as possible.